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Delivery & Returns

Postage Information

Due to courier restrictions some areas require a small surcharge – please contact us for more info on this.

Additional postage will be applied to the following areas:
Channel Islands: All postcodes containing GY and JE
Isle of Man: All postcodes containing IM
Scilly Isles: TR21-TR25
Scottish Islands: All postcodes containing KW / HS1-HS9 / IV41-IV49 / IV51 / IV55-IV56 / KA27-KA28 / PA20- PA80 / PH4-PH50 / ZE1-ZE3
Scottish Highlands: All postcodes containing AB and IV / KW1-KW14 / PA21- PA38 / PA80 / PH16-PH26 / PH30-PH41 / PH49-PH50
Northern Ireland: All postcodes containing BT
Isle of Wight: PO30-PO41

We also offer fantastic international postage rates, please call our dedicated support team on 01268 733888 or email info@kmsdirect.co.uk

We strive to deliver products within 2-3 days (Mon - Friday 9am - 6.00pm) after payment has been received. We use the best couriers available to us to ensure that your product is received on time and in great condition. Please ensure that someone is available to sign for the item as signatures are required.

Returns

In the unlikely event that you receive a faulty or damaged product we will collect the item and either replace the item from you or refund you in full. In some cases we may ask our customers to return the item to us but we will of course refund any extra postage costs to you.

Customers are welcome to return unwanted items to us within 14 working days as per the Consumer Rights Act 2015. Customers must notify us by email within 14 working days of receiving the item. Please note that customers are responsible for the return costs of unwanted items.

Customers are welcome to reject damaged, faulty or items not as described to us within 30 working days as per the Consumer Rights Act 2015. Customers must notify us by email within 30 working days of receiving the item. We ask in these instances the customer makes contact with us to enable us to assist with the issue.

Please be advised that the following charges may apply if you wish to return your goods if no longer required or the wrong item ordered;

  1. Change of address once an order has been dispatched with the courier = £5.95.
  2. Item returned by courier due to a non-delivery (Customer not at home) = Small Item £12.00 / Large Items £30.00.
  3. In the event that an item is returned by the courier as a non-delivery and the goods are still required the above charges shall be levied plus the associated administration & reshipping costs.

Unfortunately we are not able to process or accept returns in person. We are located on private land which does not permit admittance unless authorised by the land owner.All returns must be authorised prior to being arranged and must be returned via courier and any attempts to return a parcel in person will regrettably be refused.

Postage Rate Rules